Wednesday, July 20, 2011

An Interesting Photo

Was in Dallas a while back and saw this sign in a baggage office at the airport...caught my attention enough that I took a photo on a return trip.

Privacy with regard to a lost bag?  Seems more like they're worried about fall out from poor customer service in the first place...seems defeatist out of the gate.

Saw something similar at UPS recently where an agent had used whiteout over their badge to conceal their last name...gave me the impression he was saying "I know we're not going to take very good care of you and I don't want it coming back on me".

Seems that both would be better off getting to the point where they don't feel like they need the sign or conceal their identity.

Monday, May 9, 2011

Happy Mother’s Day

It seems as though plane rides are a good chance to get back on the blogging trail…For the last hour I’ve been writing a couple of posts that I hope to use over the next couple of weeks.

The most important post though, is to take a minute to wish my mom, my mother in law and with much, much happiness, M now too – a happy mother’s day.

We celebrated our first mother’s day today (L was born in December) with a long walk to one of the public squares in our city for a picnic for three (sandwiches and a bottle for L)…with the Mr. Softie truck for dessert. L even made friends with a little girl who wanted to “see the baby”.

It was a fun afternoon and I hope, with the exception of my having to go this evening to Dallas, a good first Mother’s Day…I’m looking forward to L being old enough to help with the planning though (or at least idea generation) - it’s not necessarily my strong suit and M deals with that graciously (not for lack of my caring though).

Special props to the mom’s at my organization (staffers, as well as mom’s who didn’t put up too much of a stink when a loved one left, even though they had every right to)…thanks for giving up a part of your day…

Sunday, February 27, 2011

Dear Blog...

Dear Blog…
It’s been a while - perhaps I should reintroduce myself. Oh, you remember be, but wonder where the  I’ve been..
For a long while, I was randomly posting on whatever came into my mind. I had a couple of things that I tried to do on a regular basis, to build up a consistent voice for the blog. One of those pieces was the KISS series…I liked it a lot (and still do).
In the midst of this randomness I felt that a consistent voice hadn’t quite made its way to the forefront. I’d really like the words and thoughts on your pages to have value to the folks that read what we’re writing (thanks Mom!). There’s no need for us to be no different than a status update or a twitter feed that few care about (except M perhaps, if I'm not picking up the phone in my office.)
So…with that in mind, I took a break from writing and have been pondering where to go next.
Just when I started to figure things out, life took another turn and we had a new addition here at the Inn. Lindsay was born on December 12/30/10 and we have been non-stop since. 
Just take a look at this picture, and you’ll understand.


Fast forward two months and I’m starting to get the hang of how to multi-task…so I’m back and going to start writing again…my plan is to focus on stories about, and share thoughts surrounding…
  • What does it really mean to make your mark (both professionally, and personally)
  • The quest from benchmarking others to being the one that is benchmarked
  • Building community in the workplace
  • Making work exactly what it is – not rocket science
Of course, we’ll have to find moments to talk about cool technology and how it can impact the association space, Philadelphia sports and Lindsay (it’s almost her first opening day).
Talk with you soon...




Friday, September 10, 2010

It's a New Year...

At least in the Jewish Faith...M and I are currently off at synagogue bringing in the new year.

In it's honor, some resolutions to...

-  Continue to be the best Todd I can be (quite a work in progress, will let you know if I ever get there)
-  Find more time to think, reflect and dream - to prepare just a little bit more each day for the next 
-  Keep in better touch with old friends
-  Play tennis more often and find my way up starts to the gym a little more often too
- Do all I can to make take better than yesterday and tomorrow a little better than today

And to stick to a simple thought - another day in paradise, because it is!

Wednesday, September 8, 2010

The Quest Continues

A while back, I mentioned that I was on a quest to make my presentations a little more like Steve Jobs.  The quest hasn’t subsided.

At the recent ASAE Annual Meeting I sat in on a presentation by Carmine Gallo - whose book is titled “The Presentation Secrets of Steve Jobs”.  The presentation was engaging but the book, which I just finished, was the real gem and a good read - filled with tangible steps that would improve even the best of presentations.

A couple of tactics from Gallo (will leave the detail to the book):

- Create Twitter Like Headlines
- Obey the 10 minute rule
- Reveal a holy %^&* moment
- Make it look effortless

All great ideas - key for me is to slot the time to really prepare...a harder challenge than it should be at times - too easy to get caught up in the speed of the day, and all that goes on, than to step back and think ahead a couple of weeks, even days.

Monday, September 6, 2010

The Year We Skip The US Open...

Hi...I’m Back!

Heading to NYC and the US Open Tennis Tournament has been a Labor Day tradition since we got out of college.  The year’s we’ve missed have been for major life events (e.g. friend’s weddings) which gives you a little perspective on just how much of a tradition it is.

With our trip over the pond to Wimbledon this year, and for some other reasons I won’t throw in here, a trip to Flushing Meadow just wasn’t in the cards this year.  That’s all right - beauty of it is that the tournament will be there next year :->

This morning, M sends me a link to a YouTube video to show me all that we ended up missing.  Got to say, I don’t think this would have happened at Wimbledon.

Friday, July 23, 2010

Interesting Phrase...

With the start of the Philadelphia Eagles training camp (sorry Cathy) almost upon us, the local newspaper is running a series of articles on the inner brain trust of the team.

The first article was about our head coach, Andy Reid.  In it, he had an interesting phrase when talking about coaching in Philadelphia and the gauntlet that the fans can run a coach through:

"You have to stay focused on what you think is best to win and put the rest aside, and know that will make all the jobs better. That's probably the hardest thing to do."

Reid paused. "Callus is probably a better word," Reid said. "Scar isn't a good word."

His thoughts on staying focused, and eyes on the prize probably ring true in a host of settings including association management (although we'd probably substitute other words for "win"). 

In the end thought, it was the use of "callus" that really caught my eye.  Perhaps a better way, healthier way, to look at life's challenges, both professional and personally...

BTW: It does feel weird to be talking about the Eagles this early in the summer...Phillies just can't figure out how to hit